System features
Barge, Listen In, and Whisper
Scope Intended Audience: All End Users This documentation will show you how to Barge, Listen-In, and Whisper into a call. Requirements Office Manager Access to the Manager Portal or higher NOTE: Call Center Supervisors may listen in only to calls ...
Configure SSO
Scope: This document outlines how to configure Single Sign-On for your user account. NOTE: Logging in with SSO bypasses any Multi-Factor Authentication (MFA) configured. Requirements: Access to Manager Portal - Must be user's own account, cannot be ...
Star Codes and Features
Scope Many features in the platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by submitting a request to our orders team. Star Codes *** Dynamic ...
Extension Numbering & Reserved Number Space
Scope: This article outlines the reserved and permitted numbering schemes to use for extensions and features. Restricted Numbering 0-99 Reserved for internal use 411 Local Directory Assistance 611 Customer Service 811 Call Before You Dig 911 ...